Remote is a software solution designed by Support.Excellence Software, Inc. that enables users to remotely access and control computer systems from any location with an internet connection.
With Remote, users can troubleshoot computer problems, provide support to clients and colleagues, transfer files and folders, and collaborate on projects without the need for physical presence.
The software supports a wide range of platforms including Windows, Mac, and Linux operating systems. It offers advanced security features such as encryption and user authentication to ensure data protection.
Remote is intuitive and easy to use, with a simple interface that allows users to quickly connect to remote systems. It also provides detailed logs and reports that help users keep track of their activities.
Remote is an excellent tool for individuals and organizations that require efficient, secure and reliable remote access solutions.
Overview
Remote is a Shareware software in the category Miscellaneous developed by support.Excellence Software,Inc..
The latest version of Remote is 3.4.3, released on 02/18/2008. It was initially added to our database on 10/29/2007.
Remote runs on the following operating systems: Android/iOS.
Remote has not been rated by our users yet.
Pros
- User-friendly interface makes it easy for technicians to navigate and use the software effectively.
- Provides efficient remote support options, enabling technicians to resolve issues quickly and effectively.
- Offers excellent security features to protect sensitive data and ensure secure remote connections.
- Supports multiple platforms and devices, allowing technicians to provide assistance to a wide range of users.
- Includes reporting and analytics tools that help track technician performance and identify areas for improvement.
- Responsive customer support team that is readily available to assist with any issues or questions.
Cons
- Some users may find the initial setup process for Remote by Support.Excellence Software, Inc. to be complex and time-consuming.
- The software may lack advanced features compared to other remote support solutions on the market.
- There could be occasional lags or connectivity issues during remote sessions, impacting the overall user experience.
- Pricing plans may be relatively high compared to other similar remote support software options.
FAQ
What is Remote by support.Excellence Software,Inc.?
Remote by support.Excellence Software,Inc. is a cloud-based customer service software that helps businesses manage their customer interactions and support tickets remotely.
What features does Remote by support.Excellence Software,Inc. offer?
Remote by support.Excellence Software,Inc. offers features such as ticket management, agent collaboration, knowledge base creation, customer feedback collection, and analytics and reporting.
Can Remote by support.Excellence Software,Inc. be accessed from anywhere?
Yes, Remote by support.Excellence Software,Inc. is a cloud-based software that can be accessed from anywhere with an internet connection.
Is Remote by support.Excellence Software,Inc. customizable?
Yes, Remote by support.Excellence Software,Inc. can be customized to meet the specific needs of each business.
Does Remote by support.Excellence Software,Inc. offer integrations with other software?
Yes, Remote by support.Excellence Software,Inc. offers integrations with popular software such as Zapier, Salesforce, and Shopify.
Is there a free trial available for Remote by support.Excellence Software,Inc.?
Yes, Remote by support.Excellence Software,Inc. offers a free trial of their software.
What kind of customer support does Remote by support.Excellence Software, Inc. provide?
Remote by support.Excellence Software, Inc. provides customers with 24/7 support through email, chat, and phone.
Can I cancel my subscription with Remote by support.Excellence Software, Inc. at any time?
Yes, you can cancel your subscription to Remote by support.Excellence Software, Inc. at any time. There are no cancellation fees.
Does Remote by support.Excellence Software, Inc. offer training or onboarding for new users?
Yes, Remote by support.Excellence Software, Inc. provides training and onboarding for new users to ensure they get the most out of the software.
Does Remote by support.Excellence Software, Inc. offer discounts for non-profit organizations?
Yes, Remote by support.Excellence Software, Inc. offers discounts for registered non-profit organizations.
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